Personal Information Protection Policy

In providing the Service, we may collect the following personal information: • Name (in Japanese characters and Roman letters) • Email address • Phone number • Address • Passport information (for international customers) • Credit card information (for payment processing) • Travel requests and inquiries • Public profile information from Google or Facebook accounts (when using social login) • Website usage information (cookies, access logs, etc.)

We use the collected personal information for the following purposes: • Booking, arranging, and providing travel services • Responding to customer inquiries • Communication regarding reservation confirmation, changes, and cancellations • Analysis and research for service improvement • Notification of new services and special plans (with customer consent) • Compliance with legal requirements • Ensuring the security of our services

We will not provide personal information to third parties without customer consent, except in the following cases: • When necessary for providing travel services, to partner businesses such as accommodations, transportation, and guides • For payment processing, to payment service providers • When disclosure is required by law • When necessary to protect the life, body, or property of the customer

We implement the following security measures to prevent leakage, loss, or damage of personal information: • Use of SSL/TLS encrypted communication • Access control management • Employee training on personal information protection • Regular security audits

Our website uses cookies to improve customer convenience and enhance our services. Cookies are small text files that websites send to your browser. You can refuse to accept cookies through your browser settings, but in that case, some features of the Service may not be available.

The Service provides social login functionality using Google or Facebook accounts. When using social login, we obtain your public profile information (name, email address, profile picture, etc.) based on each service's privacy policy. The obtained information is used only for creating and authenticating your account on the Service.

You have the following rights regarding your personal information held by us: • Right to access: Request disclosure of personal information we hold • Right to rectification: Request correction if personal information is inaccurate • Right to erasure: Request deletion of personal information • Right to restriction: Request restriction of processing of personal information For these requests, please contact us through the inquiry form below.

We retain personal information for the period necessary to achieve the purpose of use. However, if retention is required by law, we will retain it for that period. Personal information related to travel services will be retained for 5 years after the completion of travel.

We may change this Privacy Policy due to changes in laws or business operations. The revised Privacy Policy will take effect when posted on this website.

For inquiries regarding the handling of personal information, please contact us at: Takahashi Real Estate Management Co., Ltd. 3-12, Minami 13-jo Nishi 18-chome, Chuo-ku, Sapporo, Hokkaido 064-0913, Japan Email: Please contact us through the inquiry form