If this Policy and the product page differ, the conditions shown on the product page and at the time of booking prevail.

Refunds are made, as a rule, to the payment method used for the original payment. Depending on your payment method and financial institution, it may take some time for the refund to appear.

To cancel or amend a booking, use the link in your booking confirmation email or contact us at the details below. For bookings made through a third-party platform (GetYourGuide, Airbnb, etc.), please follow that platform's terms and procedures.

For further details, including how weather is handled and what happens in the case of late arrival or non-attendance, please see our Booking Terms & Conditions.